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Call Center


Research the latest in call center technologies, tools and techniques. Our buying guide offers products and complementary search tools that offer you expert buying advice and the latest news and reviews to help you with your selection.

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73 Product(s) Found. Page 1 of 8


CATEGORY LEADER
Avaya Business Advocate  from Avaya
Avaya Business Advocate (formally CentreVu® Business Advocate) balances a company's segmentation policies with the needs of each caller to match the right call with the right agent, at the right time. 


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FEATURED PRODUCTS
eCare  from Netopia
By leveraging the Internet as an effective channel of communication, companies around the world are using Netopia's eCare to dramatically improve customer satisfaction, while reducing service cost. With fast remote desktop control, dynamic chat, Web page push, and file transfer capabilities, eCare enables help desk and call center representatives to interact with customers, resulting in faster call handling and improved customer service. 

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PRODUCT NAME AND DESCRIPTION
1e-AGENT Call Center Message Transfer  from OPC Marketing
SpitFire`s e-AGENT Product (a component of SPITFIRE v10TM) is a Web-based call transfer agent.  
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4PSA VoipNow Professional edition  from Rack Soft
4PSA VoipNow is the leading IP PBX software for Internet and hosting service Providers, call centers and enterprise. Easy to use and deploy, 4PSA VoipNow softswitch helps you increase productivity and reduce phone bills. It is used to deliver advanced telephony services, like intelligent call routing, prepaid and postpaid billing, IVR s, voicemail, calling card, callback, conferences and call queues.  
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Activ Analytics  from Voice Print International
Activ Analytics is a powerful enterprise-level solution for collecting data and presenting real-time and historical performance information to agents, managers, and executives within the call center environment.  
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Angel.com Virtual Call Center  from Angel.com
The Angel.com Virtual Call Center creates a relevant and personal experience for callers and reduces the load on your agents thereby lowering costs. By combining industry-leading IVR and speech technology with our unique Site Builder online development toolkit, the Angel.com Virtual Call Center offers a variety of sophisticated call capabilities, including call center administration, routing and queuing, and call reporting and monitoring, all with no investment in hardware or software.  
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Apropos  from Apropos
Apropos’ voice, e-mail, web, and fax products have been designed “from the ground-up” as integrated components of the Apropos Interaction Management Suite.  
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Aspect Call Center  from Alert Communications
This world-class automatic call distribution system offers one of the most extensive feature sets available, enabling call centers to get every call to the right resource, quickly and efficiently, and handle up to 200,000 inbound and outbound calls per hour.  
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Boston HelpDesk Tier 1 Service  from The Boston HelpDesk
The Boston HelpDesk Tier 1 Service offers call center support and online support.  
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BusinessObjects Contact Center Analytics  from Business Objects
BusinessObjects Contact Center Analytics helps your contact center managers improve the efficiency and cost effectiveness of their contact centers, without compromising customer service.  
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Call Center  from Answer Connect
Answer Connect’s call center combines the latest technology with exceptional customer service to give you the only answer you need for call center management.  
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Call Center Analytics  from ROI Networks
CenterForce Analyzer measures agent, team, and contact center performance against user-defined goals, providing immediate access to accurate, well-organized performance results.  
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